Support
Frequently Asked Questions
Find quick answers about orders, shipping, and caring for your posters. Still curious? Our team is only a message away.
What makes PosterGenius prints unique?
Every poster is designed in-house by our creative team and printed on archival-quality paper for a gallery-grade finish.
We collaborate with illustrators, gamers, and pop-culture enthusiasts to ensure each design feels personal and original.
How long will it take to receive my order?
Most orders ship within 3-5 business days. You will receive tracking information as soon as your poster leaves our studio.
International shipping times vary by carrier, but we keep you updated at every milestone so there are no surprises.
Can I request a custom size or framing option?
Absolutely! Reach out through our contact form with the dimensions you have in mind.
Our team will confirm availability, share a quote, and help you find the best finish for your space.
What is your return policy?
If your poster arrives damaged, we will replace it right away—just send us a photo within 14 days of delivery.
For other concerns, contact our support team. We’re committed to ensuring you love every piece you hang.
How should I care for my posters?
Avoid direct sunlight and high humidity for the longest life. We recommend framing posters with UV-protective glass whenever possible.
Use clean, dry hands when handling your print and store it flat if you’re not ready to display it yet.